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Search for frequently asked questions below.
FAQ
PINs are 8-digit alpha-numeric codes (Format : AB1234CD). Every PIN entered gives you a chance to RACE TO WIN! Here is an example of where your PIN is located on your Chase the Savings game tickets:
With every PIN you enter, you will Race for your chance to instantly WIN or receive sweepstakes entries into one of our online prize draws.
The sweepstakes entries you receive when you race to win will go into the prize draw indicated when you received the entries. The more sweepstakes entries you receive, the higher your chances of being drawn in the contest. Rewards Memberships are free. You can become a Save Mart Rewards Member at www.savemart.com or a Lucky Rewards Member at www.luckysupermarkets.com and receive double the sweepstakes entries!
This problem usually occurs because the web browser on your device is probably outdated.
Here is all you need to do:
- Download an Up to Date Web Browser. We suggest either: Google Chrome or Mozilla Firefox
- Follow the instructions on either of those links to download the browser and install on your device.
- In your new web browser, go to www.chasethesavings.com and then click on Sign-Up to create an account or Log‑In if you have already signed up.
If you are still having issues, please email us at gamemaster@chasethesavings.com.
To sign-up for the contest, simply click Sign-Up and complete all required information on the Registration Form.
There are many free email services available on the Internet. We recommend Google Mail or Microsoft Outlook. Follow the links to set up a new email account.
Unfortunately, our system can only handle one email address per person, so one person should get a new email address.
There are many free email services available on the Internet. We recommend Google Mail or Microsoft Outlook. Follow the links to set up a new email account.
Click here to reset your password! If you are still having issues, email us at gamemaster@chasethesavings.com.
You can change your account information by clicking here. If you have any issues you can contact us at gamemaster@chasethesavings.com
To remove yourself from the contest click here. Note all of your sweepstakes entries you have earned will also be removed.
Obtain one (1) game ticket from any cashier or authorized personnel every time you make a qualifying purchase of any three (3) specially marked products when you visit your participating Save Mart, Lucky or Lucky California stores from May 14 to July 15, 2025. Plus, receive a bonus ticket for every qualifying three (3) additional specially marked products you purchase.
You can obtain a game ticket without making a purchase by sending a self-addressed, stamped envelope to:
Chase the Savings Ticket Request, 600 Main Street, #300, Tonawanda, NY 14151-0888.
Requests must be received by July 15, 2025. One request per outer mailing envelope, one request per day of the Sweepstakes Period. No mechanically reproduced or computer-generated requests allowed.
If you instantly WIN a race, you will be notified on screen and there will be a link to claim your prize. If you are drawn for a sweepstakes prize you will receive an email or phone call from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you completed our online registration form to Sign-up. A maximum of three attempts will be made to contact the winner.
A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.
PIN’s are 8-digit Alpha-numeric codes (Format: AB1234CD), please check to see you entered the PIN format correctly. If you receive a message that your PIN has already been entered, please view the My Account page, to check if you have already entered your PIN. If you are still having issues, please email us at gamemaster@chasethesavings.com.
Your account has been automatically locked because you made too many incorrect attempts to enter a PIN. Please email us at gamemaster@chasethesavings.com to request for your account to be unlocked. Please note, if your account is locked again because of too many incorrect PIN attempts, it will remain locked and you will be disqualified from the promotion.
No, once you have entered your PIN online, you may discard your game ticket. You can view your PIN entries under the My Account page.
- Last day to get game tickets in store: July 15, 2025.
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Last day to enter your PINs:
- May 20, 2025 for VIP Race Weekend Sonoma Getaway.
- June 19, 2025 for Race Hat and T-shirt prizes and Race Weekend Ticket prizes.
- For all other prizes, PINs must be entered by July 17, 2025.
- Last day to redeem any instant prizes and rewards points: July 29, 2025.
Can’t find your answer? We’re here to help!
Click on the button below to send your question to our customer service team, or use the email address below to submit your request and we will get back to you shortly.
gamemaster@chasethesavings.com
Or mail your request to:
Chase the Savings, 600 Main Street, #300, Tonawanda, NY 14151-0888
*NO PURCHASE NECESSARY. Legal CA/NV residents 18+. Starts 5/14/25; ends 7/15/25, while supplies last. Enter PIN online by 7/17/25. All deadlines are 11:59PM PT. Max 5 tickets per transaction. Every ticket opens to reveal an instant prize; odds for online sweepstakes prizes depend on total number of entries received. Online sweepstakes prize details: Four prizes of Groceries for a Year valued at $5,200; four prizes of Fuel for a Year valued at $2,600; one prize of a VIP Race Weekend Sonoma Getaway valued at $2,000; one Grand Prize of $50,000. See Official Rules in store; at chasethesavings.com or call 1-800-692-5710 for complete details, eligibility requirements, available prizes, how to redeem prizes, odds, and no purchase entry means. Total ARV of prizes is over $1,500,000. †Points subject to terms and conditions of Save Mart/Lucky Rewards Program.