Chase the Savings logo


Search for frequently asked questions below.


Where Can I find my PIN?

PINs are 8-digit alpha-numeric codes(Format : AB1234CD) Here is an example of where your PIN is located on your Chase the Savings game tickets:

Where to Find Your PIN inside a Game Ticket

If you have a PIN, click here!

Why am I getting a CSRF token message?

This problem usually occurs because the web browser on your device is probably outdated.

Here is all you need to do:

  1. Download an Up to Date Web Browser. We suggest either:
    Google Chrome
    Or Mozilla Firefox
  2. Follow the instructions on either of those links to download the browser and install on your device.
  3. In your new web browser, go to and then click on Sign-Up to create an account or if you have already signed up.
    If you are still having issues, please email us at

How do I sign up for the contest?

To sign-up for the contest, simply click Sign-Up and complete all required information on the Registration Form.

I don’t have an email address, how do I register?

There are many free email services available on the Internet. We recommend Google Mail or Microsoft Outlook. Follow the links to set up a new email account.

I share an email address with someone, what should I do?

Unfortunately, our system can only handle one email address per person, so one person should get a new email address. See above about getting a free email account through your web browser.

I’ve forgotten my password, what should I do?

Click here to reset your password! If you are still having issues, email us at

How can I change my contact information (phone number, email etc.)?

You can change your account information by clicking here. If you have any issues you can contact us at

How do I remove myself from the contest?

To remove yourself from the contest click here. Note all of your ballots you have entered will also be removed.

How do I get a game ticket?

Obtain one (1) game ticket from any cashier or authorized personnel every time you make a qualifying purchase of any three (3) specially marked products when you visit your participating Save Mart, Lucky and Lucky California stores from April 14 to June 8, 2021. Plus, receive a bonus ticket for every qualifying three (3) additional specially marked products you purchase.

How do I get a game ticket without making a purchase?

You can obtain a game ticket without making a purchase by sending a self-addressed, stamped envelope to "Save Mart Chase the Savings Ticket Request, P.O. Box 763, Tonawanda, NY 14151-0763”, if you shop at a Save Mart location, or “Lucky Chase the Savings Ticket Request, P.O. Box 764, Tonawanda, NY 14151-0764”, if you shop at a Lucky or Lucky California location. Requests must be received by June 1, 2021. One request per outer mailing envelope, one request per day of the Sweepstakes Period. No mechanically reproduced or computer-generated requests allowed.

I am having problems entering my PIN

PIN’s are 8-digit Alpha-numeric codes (Format: AB1234CD), please check to see you entered the PIN format correctly. If you receive a message that your PIN has already been entered, please click on the MY ACCOUNT page to check if you have already entered your PIN. If you are still having issues, please email us at

How will I know if I am an Online Winner?

If you are drawn in the online portion of the contest you will receive a phone call or email from us with further instructions to claim your prize. Please note that we will contact you using the information you provided when you completed our online registration form to SIGN-UP. A minimum of three attempts will be made to contact the winner.

What are ballots?

The ballot(s) you receive when entering your PIN go into the prize drawing(s). The more ballots you receive, the higher your chances of being drawn in the contest.

Rewards Members will receive double entries when they enter their PIN. Rewards Memberships are free. You can become a Save Smart Rewards Member at or a Lucky You Rewards Member at

What is a captcha?

A captcha is a security feature on our web page. When you click on the box that says “I’m not a robot,” some images should appear, please click on the images that correspond to the question above the pictures.

Why is my account locked?

Your account has been automatically locked because you made too many incorrect attempts to enter a PIN. Please email us at to request for your account to be unlocked. Please note, if your account is locked again because of too many incorrect PIN attempts, it will remain locked and you will be disqualified from the promotion.

Do I need to keep my game tickets once I have entered my PIN?

No, once you have entered your PIN online, you may discard your game ticket. You can view your PIN entries under the MY ACCOUNT page.

What are some important dates to remember?

  • Last day to get game tickets in store: : June 8, 2021
  • Last day to enter your PINs : June 10, 2021
  • Last day to redeem any instant prizes and reward points: June 22, 2021

Can’t find your answer? We’re here to help!

Click on the button below to send your question to our customer service team, or use the email address below to submit your request and we will get back to you shortly.

Or mail your request to:
Chase the Savings, 600 Main Street, #300, Tonawanda, NY 14151-0888

*NO PURCHASE NECESSARY. Legal CA/NV residents 18+. Starts 04/14/21; ends 06/08/21, while supplies last. Enter pin online by 6/10/21. All deadlines are 11:59PM PT. Max 5 tickets per transaction. Odds to win instant prizes are 1:3; odds for online prizes depend on total number of entries received. See Official Rules in store; at or call 1-800-692-5710 for complete details, eligibility requirements, available prizes, how to redeem prizes, odds, and no purchase entry means. Total ARV of prizes is over $600,000. †Points subject to terms and conditions of Save Smart/Lucky You Rewards Program.